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Paving, Flooring & Walling Online retailer

In 2013, Nustone Products Limited, an online garden product retailer wished to relocate its entire operations from Lincolnshire to Essex. In addition, many aspects of services required significant change and improvement to deliver strong growth.

As the sole owner and Director of the business, he did not have appropriate support at senior level to embark on such a massive project. He appointed TCS to project manage all aspects and took a considerable business risk to trust us to complete all tasks within a very timely manner and exceed all his requirements.


Saved the business


on shipping costs

Zero custom delays with over


container movements

This in turn

optimised the entire

supply chain

Results In detail

Relocate business operations, source accommodation and recruit additional staff

Sourced new office accommodation and supported the recruitment process of one office assistant and a General Manager

Reroute ocean freight to optimise transit times and product into stock for onward distribution

Shipping line was changed through a stringent selection process and a new overseas agency was appointed. The chosen shipping line increased transit times by almost one week and saved the business 8.5% on shipping costs in the first year

Appoint new agent to improve import customs processes, prevent delays and streamline customs clearance procedures, ensuring that past customs delays were considerably reduced.

Agent selected with expertise in customs clearance processes enabling containers to be cleared upon UK arrival. In the first year of the appointment, there were zero customs delays with over 500 container movements

Source new distribution partner who can also provide storage and fulfilment services

Appointed a locally based logistics partner to manage all product stocking and onward distribution services.

Increase product automation and the efficiency of the inventory system

Manual systems were replaced with live and online inventory, this also managed all stock levels. This automated technology then associated all orders that were processed and measured the stock levels of specific products. This in turn optimised the entire supply chain process through online order back to original source, to automate the supply chain and reduce cash outlay for unnecessary product stocking

customer feedback

As a very busy and highly driven multi business owner, I had plenty of challenges to overcome in this relocation process, both professionally and personally. I endeavoured to select a consultant that I felt could support all aspects. I appointed TCS in 2013 to project manage my entire business relocation, as well as review and optimise my end to end supply chain.  TCS made the entire transition much smoother, as well as creating a far more resilient, efficient and reduced cost supply chain for the future. TCS were incredible and performed to a much higher standard than I had anticipated, they were extremely communicative, organised, fast paced and thorough with strong attention to detail.  Since the positive changes above, we have increased our sales by over 30% year on year.

Azam Jaafri - CEO – Nustone Products Limited

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